Data protection & cookies
Data protection declaration
We take the protection of your personal data very seriously. We therefore process your data exclusively based on the legal regulations (GDPR, TKG 2003). This information regarding data protection serves to inform you of the most important aspects of data processing within our website.
The following contains more information about how we process your data:
- Contacting us
- Collection and processing and storage of personal data
- Use of retrieved data
- Is personal data forwarded to third parties?
- Integration of third-party services and content
- Statistical evaluation / tracking
- Your rights
When contacting us using the form on our website or by email, we will store the data that you have specified for the purposes of processing your query and in case of any follow-up queries. We will not pass on this data without your consent.
In principle, you can visit our website without having to inform us of who you are. Our web servers automatically save information of a general nature. This includes the type of web browser, the operating system used, the domain name of your Internet service provider, the website you come through to reach us, our web pages you visit, as well as the data and duration of the visit. This includes exclusively information that cannot be traced back to you specifically. We only evaluate this data in anonymous form and exclusively for statistical purposes only.
Personal data is data such as your name, address, account, ID or telephone number, or your email address. We only collect, process or use your personal data if you have provided this to us of your own accord and also if it is permissible by law or you have given your consent. This usually happens when you enter into a contract with us online (booking), send us a request, an email or register for our newsletter.
Should you enter into a contract with us, all data from the contractual relationship shall be stored up until the expiration of the retention period in compliance with tax legislation (7 years).
We only use the personal data you have provided for the stated or agreed upon purposes, i.e. as a rule, in order to settle the agreement entered into with you, to respond to your enquiry as well as for information about the latest offers in our hotel.
If you intend to make use of our services, only such data is collected as a general rule that we require to perform the service requested. If we ask you for more detailed data, then this is done on a voluntary basis. The personal data is processed exclusively to fulfil the service requested and to preserve legitimate internal business interests.
The processing and use of your data for consultation, advertising and market research purposes is only undertaken with your explicit consent. Your data is not sold, leased or provided to third parties in any other way. Your personal data will only be transferred to government bodies or public authorities if this is required under mandatory national legislation.
It may be that third party content, such as videos, map material or graphics from other websites are used when supplying our online services. This always assumes that the providers of such content (hereinafter referred to as "Third party providers") discern the IP address of the user. We endeavour to only use such content, whose respective providers only use the IP address for the supply of the content or offer an anonymisation of the IP address. However, we do not have any influence should third party providers store IP addresses for statistical purposes, for example. We shall inform the users about such a course of action once we become aware of it.
Use of Google Maps
More instructions on how to manage your own data in connection with Google products can be found on the Google-operated site http://www.dataliberation.org/
You will find further information here: www.youronlinechoices.com/at/
Information on how to completely deactivate the cookies in your browser can also be found under the following links:
The following services / mechanisms are used for the statistical analysis of the use of our website.
This website uses functions of the Google Analytics web analytics service. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics uses such target-based cookies.
More information about the handling of user data by Google Analytics can be found in Google's data protection declaration: https://support.google.com/analytics/answer/6004245?hl=de
You can prevent the acquisition of the data generated by the cookie and relating to your usage of the website by Google, as well as the processing of such data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de
Alternatively, you can prevent the acquisition of your data by Google Analytics using the following setting. A so-called opt-out cookie is installed, which prevents the acquisition of your data from the next time a page is loaded and with any future visits to this website. For this purpose, a cookie is installed to save your setting. If you delete your cookies, this setting must be made again.###optout###
We use the "Activation of IP anonymisation" function on this website. As a result, Google will truncate your IP address in advance within the member states of the European Union or in other state parties to the Agreement on the European Economic Area. The full IP address will only be transferred to a Google server in the USA and truncated there in exceptional cases. Google uses this information to analyse your use of the website, to compile reports on website activities for the website operators and to provide other services related to the use of the website and of the Internet. The IP address disclosed by your browser as part of Google Analytics will not be merged with other data held by Google.
Access data / server log files
The supplier (or their website-provider) gathers data upon each user access to the service (so-called log files).
The access data includes: Name of the retrieved web page, file, date and time of the retrieval, transmitted data volume, notification of successful retrieval, browser type along with version, the operating system of the user, the referrer URL (the previously visited site), an anonymised IP address (only the first octet) and the accessing provider.
The provider only uses the log data for statistical analysis for the purpose of operation, security and optimisation of the service. These log records are automatically deleted after two months. The location of the server is Vienna, Austria.
In principle, you are entitled to the rights to information, correction, deletion (insofar as not opposed by any statutory requirement to preserve records), restriction, data portability, revocation and objection. You can complain to the regulatory body if you believe that the processing of your data violates data protection law or if you feel your data protection rights have been violated in any other way. This regulatory body is the data protection authority in Austria.